Do you remember the post from April 17th, when I wrote about trying KFC's pickle burger?
As I was writing about trying the limited edition offering from the fast food chicken company, I went onto its website to help me describe what was exactly inside the pickle burger and the loaded fries with pickles. Upon visiting the website, I realised that what I had eaten days earlier was a significant contrast to the images, and descriptions, on the website.
I had planned to write about how much I enjoyed the burger before I realised there was not an abundance of pickles as the picture on the website promised. In fact, I genuinely cannot recall having a pickle in the burger itself.
I know for a fact I didn't have pickles in the loaded fries which contained the fries, popcorn chicken and pickle sauce. As already stated, I didn't realise until the moment I was in the process of writing the blog post.
I enjoyed what I was given, even if it was missing its main selling point.
After writing the post, I thought I'd send it across to KFC because I wanted them to see the images of what I received.
I felt their initial response wasn't fair. I had told them I wasn't looking for a refund. All I wanted was acknowledgement that I was not served what the advert promised. The person who replied to my query did not answer my question. Instead, I was instructed to seek a refund with Just Eat - the delivery platform I used for the meal.
As I stated, I wasn't looking for a refund. I repeated that to KFC and stated a manager should look into the situation because 'it is a trading standards issue'. After all, it was a pickle meal without one of the main draws if not THE main item.
A couple of days later, a manager from the KFC care team reached out to me and offered a £20 voucher for the situation.
One of the paragraph reads:
Our suppliers always take great care to ensure that our chicken and all ingredients used in our guests meals are to the best quality before they are provided to us. Our chefs and front of house team then double-check our guests' orders when prepping, cooking and packaging to ensure everything is as it should be, so they are really puzzled about how this may have happened to your meal. However, we do understand this does not make up for what has happened. The management team will log this on their internal system to ensure that the feedback is provided to the team.
Am I being paranoid or am I meant to take the line about the staff being puzzled about how this happened to my meal to be they are calling my claim bogus?
That's how it feels every time I reread it.
I have no reason to lie. There's a handful of KFC content here on the blog. I don't believe I ever had anything to complain about it any of them. Heck, even the one from April 17th wasn't a true complaint because I stated I had enjoyed what I was given, even if what I received was not what was advertised.
If that's not what the 'puzzled' term implies, then - fair enough.
I've thanked KFC for the £20 voucher. They settled the issue well even though they've left me wondering if they believe me or not.


