To backtrack, we bought a new washing machine a fortnight ago. For those who are particularly interested in the make and model number it's a Samsung Series 5 WW90CGC04DAB. I made sure to put that detail in just in case somebody is looking for help with what I'm about to cover.
Back to Thursday: I was still getting used to the machine, so - even though I had only owned if for a short period of time - I thought I'd check out the drain filter at the front of the washer.
I had read up about the Samsung filters before purchasing the appliance. I was particularly keen on the idea of a drain hose beside the filter to easily remove water from the washer before removing the filter. I say this knowing how much water came out of my previous washing machines from other brands that didn't have the hose. It is a winner of an idea.
Or so I thought.
After unplugging the cap of the hose, I poured most of the water into a jug. I then turned away for a split second to put the jug to one side and returned to see the hose sliding back into the hole beside the filter.
I didn't instantly believe anything was awry. I thought I would be able to put my finger in and scoop it back out. Nope. The hose had moved further back into the washer. To make matters even worse, I couldn't see it anywhere when I peeked through the hole.
Not even with a torch!
Bear in mind, I still hadn't replaced the cap. So, there was no way I could use the washing machine until I was able to retrieve the emergency hose.
I spent most of Thursday evening desperately trying to find just a brief glimpse of the pipe so I could try to find a way to hook it back close to the hole. Again, nope.
I read up comments on help forums. A lot of people have had similar issues with many of the Samsung models. I didn't know how to approach it. Microsoft Copilot's suggestion was to take off the black casing around the filter. I wasn't brave enough to attempt that because I don't think the AI program had given me sound advice. I sent a photo text to my friend asking if he reckons the casing could come off. He wasn't confident enough in that plan either, so I decided not to attempt it.
There was a YouTube video of a person with a similar, yet different, Samsung who also had the missing pipe situation. His approach was to turn the washing machine over and access the appliance from underneath by screwing off a panel. He showed how to find the hidden hose and then feed it back into through to where it should be.
Well, that was the plan. I had no choice. Well, I could have tried to contact the company I bought the washing machine from but I read that some won't sign off on getting a repair because it's not broken. According to forum users, on my search (And also on the YouTube video I watched), it costs around £100 to have engineers come out to fix this.
Weaponed up with a screwdriver and my youngest nephew, I took on the Samsung yesterday afternoon. We flipped the machine over only to find... I didn't need to use the screwdriver!
There was a dark panel underneath the machine with a hole inside for me to put my hand inside. I soon found the pipe and, after a few troublesome minutes trying to feed it to the hole, I was able to put it back into place and put the cap back on.
As you can see, I've also wrapped a rubber band over the hose in an attempt to thwart it from moving back inside the machine when it's used in future.
I'd like to give a double middle finger to Samsung (one of those fingers are grazed from Thursday's attempts to retrieve the pipe, by the way!) for the crap design that makes this hose slide in so easily. In fact, I'd go so far as to say the way my front panel looks is worse than the earlier models because the holes in those ones are smaller.
That huge headache aside, I do like the washing machine. I'd recommend it for functionality, but I advise to be careful with the drain hose.
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